scatter games FAQ — Everything You Need to Know

No — scatter games strictly allows only one account per player. Having multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. This policy exists to ensure fair play for every Filipino player on the platform and to prevent abuse of welcome bonuses and promotional offers. If you have accidentally created a duplicate account, please contact our support team immediately so the situation can be resolved without penalty. We recommend using the same email address and personal details you registered with every time you log in to avoid any confusion. Keeping a single account also makes it easier to track your VIP progress, transaction history, and active bonuses in one place.

If you have forgotten your password, you can reset it by using the password recovery option on the login page. A reset link or one-time code will be sent to the email address registered on your scatter games account. Follow the instructions in that email to set a new password — the process typically takes less than two minutes. Make sure to check your spam or junk folder if the email does not appear in your inbox within a few minutes. Once your new password is set, you can log in immediately and all your account data, balance, and VIP status will remain intact. For security, choose a strong password that you do not use on other websites, and never share it with anyone.

Yes. scatter games uses industry-standard encryption to protect all personal and financial data submitted by Filipino players. Your information is never sold to third parties and is only used for account management, identity verification, and improving your experience on the platform. We comply with applicable data protection regulations and maintain strict internal policies on how player data is stored and accessed. You can review the full details of how we handle your information in our Privacy Policy page. If you ever have concerns about your data or wish to request changes to your account details, our support team can assist you directly. We take the privacy and security of every player on scatter games seriously.

Most bonuses on scatter games are applied automatically when you meet the qualifying conditions, such as making a deposit of a certain amount or playing a specific game during a promotional period. Your active bonuses and their progress are visible inside your account dashboard once you are logged in. Some promotions require you to opt in first — these will be clearly marked on the Promotion page with an opt-in button. Always read the terms attached to each offer before participating, as wagering requirements and eligible games vary between promotions. Bonuses credited to your account have an expiry date, so make sure to use them within the stated timeframe to avoid forfeiture. If a bonus you expected has not appeared in your account, contact our support team with the promotion details and they will investigate promptly.

Yes. All games available on scatter games use certified random number generator technology to ensure that every outcome is completely random and unbiased. The platform is committed to providing a fair gaming environment for every Filipino player, and game integrity is a non-negotiable standard we uphold across the entire lobby. Game providers on the platform are required to meet recognised industry standards for fairness and transparency before their titles are made available to players. You can find more information about our commitment to responsible and fair gaming on the Responsible Gaming page. If you ever feel that a game result was unusual or unexpected, you are welcome to raise a query with our support team and we will review the session logs. Transparency and player trust are central to how scatter games operates.